FAQs

Orders

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link. If you can't find the email, please check your spam folder. Email us at customercare@morala.co.uk if you have any issues with your order.

Do you ship internationally?

Yes, we currently ship to USA with a shipping fee of $15, free on orders over $100. We use DHL Express to ship and you will receive your order within 2-5 business days.

We are working on getting the product to our European curlies and the rest of the world.

Can I return my items?

Yes, you can. We have a 30 day money back guarantee if you're not happy with your purchase, read our returns policy here.

The refund policy is only valid for orders purchased on morala.co.uk, not from our wholesale partners.

How can I amend/cancel my order?

Please notify us as soon as possible at customercare@morala.co.uk. Unfortunately, if your order has already shipped we will be unable to amend or cancel it.

Products

The results are not what I expected, what can I do?

If your previous curl products included sulphates or silicones, your hair may need a few weeks to gently detox and adjust to a cleaner, more nourishing routine. Email us on customercare@morala.co.uk with a description of your hair type, or even better send us a photo and our team will share tips and tricks to help you get the most of your product.

If you're still not pleased with the results after several washdays, we do offer a 30 day money back guarantee 30 day money back guarantee

Where are Morala products made?

We are based in Manchester, United Kingdom. Our formulas are made in the UK, with globally sourced ingredients.

Are your products sulphate and silicone free?

Yes, as well as free from parabens and drying alcohols.

We focus on quality natural ingredients over synthetic products where possible when formulating our products. We encourage you to refer to our blog for a detailed explanation of each ingredient and why we include it.

Which curl type do Morala products work best on?

We've seen excellent results on all types of curls, coils and waves. Using the right amount of each product for your hair density is key and will take a few trial and error tests to figure out what is best for you. If you want to see how it might work on your hair texture, head over to our instagram page to see firsthand results from lots of different curlies @moralacurls.

Are your products suitable for children?

Yes! All of our products are safe for use on children aged 3+.

What is the scent of your products?

A nourishing fragrance of sweet fruity coconut accords freshened with citrus essences of lemon and bergamot whilst creamy musk provides a smooth base to finish. Or to be more straight to the point, our founder likes to describe them as having "a gorgeous holiday smell" (intepreted as the coconut being the overriding scent).