Refund policy

30 Day Guarantee
We want you to be pleased with your purchase and stand by the quality of our products. If for any reason you're dissatisfied with your purchase, please contact customercare@morala.co.uk within 30 days of the date of your order to initiate the returns process. 

Unless the item is faulty, you will be responsible for any return shipping costs.

 

Defects, Incomplete Orders or Incorrect Delivery
If there is something wrong with the order you have received, please email us at customercare@morala.co.uk with your order details, a description of the issue and a photograph of your delivery.

Missing Deliveries
Most orders are delivered within 3 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.

If our tracking system indicates your items have been delivered safely we unfortunately can not offer a refund.